Samsung officially recalls the Galaxy Note 7 worldwide, will replace customer devices
It has only been a couple short weeks since Samsung’s latest flagship, the Galaxy Note 7, debuted. In the time since, we’ve heard a few reports that users have had their devices explode while charging. Just yesterday, rumor had it that Samsung was about to announce a recall, and today they’ve done just that.
As of September 1st, Samsung determined that 35 cases of issues with the Note 7 due to the battery. This was causing users who were charging their device to have the phone catch fire, thus destroying it.
For the sake of its customers’ safety, Samsung has decided to completely recall the Galaxy Note 7 and replace devices that have already been sold. This is a pretty big undertaking considering there are apparently over a million Note 7s that have already been sold. Sales of the Note 7 have also been put on pause.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
So if you have a Galaxy Note 7, regardless of where you are located, expect communication from Samsung soon regarding what should be done with your device. As we’ve previously mentioned, your best bet in the meantime is to stick with the included USB C charger and avoid any third-party accessories. Obviously with the battery being the issue this gives no guarantee, but it’s likely the safest option if you need to continue using the phone.